FAQs
WHAT IS THE ORDER CUT-OFF TIME FOR SAME DAY DISPATCH?
The cut-off time for same day dispatch is 3pm (WST).
WHAT FREIGHT SERVICES DOES FORCE USE TO DELIVER ORDERS?
Force uses Toll freight services to ship orders from our WA warehouse.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
All orders are sent via door-to-door overnight delivery and once dispatched, orders placed before 3pm (WST) should arrive the next day to metropolitan areas or between 2-4 working days for deliveries to non-metropolitan areas.
CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS?
Orders can only be delivered to the address or addresses already setup for your account. To change your account details please contact the Force Accounts Team on 1300 736 723.
DOES FORCE DELIVER OUTSIDE OF AUSTRALIA?
Force currently only distributes to customers within Australia.
HOW DO I PLACE AN ORDER WITH FORCE?
You can place an order with us by contacting your Force Account Manager, via our website fti.com.au or by emailing sales@forcetechnology.com.au Please note that before you order from Force you will need to have a current account with us.
HOW DO I PLACE AN ORDER ONLINE?
To place an order online, browse for the product you want and add it to your cart by clicking the ‘+ Cart’ button. The product will automatically be loaded into your online shopping cart. For a quick look at the contents of your cart, hover of the cart menu tab in the top right-hand corner of the browser window. For a detailed view of your cart, click the ‘Expand Cart’ button. When you’re finished adding items to your cart, click on the ‘Checkout’ button and follow the prompts to finalise your order.
WHAT IS THE DIFFERENCE BETWEEN A PRE-ORDER AND BACKORDER?
A pre-order is an order made on new product before it is in stock and available for delivery. Pre-orders are charged and shipped to customers once the product becomes available. Back-orders are placed on products that are already ranged, but are currently out of stock. As with a pre-order, backorders are charged and shipped within your next order once the stock is available.
WHERE DO I VIEW MY BACKORDERS AND PRE-ORDERS?
To view a list of your backorder items, click the ‘My Account’ button in the top right-hand corner of your browser window. In the ‘My Account’ view, select ‘My Transactions’ from the left-hand navigation menu, then select ‘Outstanding Orders’. Here you will find a detailed list of all of your backorder items including expected delivery dates.
HOW DO I CANCEL A BACKORDER OR PRE-ORDER?
You can request a backorder cancelation in the ‘Outstanding Orders’ section under ‘My Transactions’ in ‘My Account’ view. To do this, select the ‘Request Cancellation’ button which will open a cancelation request in a new window. Tick the checkbox on the left of the item you wish to cancel, select a reason for the cancellation from the drop down menu under the ‘Reason’ column and then click the ‘Request Cancellation’ button at the bottom of the page. You will receive a notification once the cancellation has been made.
IF A PRODUCT IS OUT-OF-STOCK, CAN I STILL ORDER IT?
You can still order items that are out of stock. They will appear on your invoice as a backorder, and will be charged and shipped within your next order, once the stock becomes available.
WHEN WILL MY BACKORDERS BE FULFILLED?
When an item is out of stock and has been placed on backorder, the item will be delivered once the product has been receipted into our warehouse and consolidated with the next order you place with Force. Items that are out of stock will display an 'estimated time of availability' which is the date we expect the stock to be available to dispatch from our warehouse. For further assistance with managing your backorders, you can speak to our Customer Service Team by calling 1300 736 723.
HOW DO I CHANGE MY ONLINE PASSWORD?
You can change your account password online by selecting the cog icon from the dropdown menu in the top right-hand side of the browser window and selecting ‘Change Password’. You can also change your password under the ‘Manage Users’ section in the ‘My Account’ view by selecting a user and clicking the ‘Send Password Reset’ button on the user details page. Alternatively you can contact the Customer Service Team directly on 1300 736 223.
HOW DO I MAKE A PAYMENT ON MY ACCOUNT?
To make a payment on your account, click the ‘My Account’ button in the top right-hand corner of your browser window. In the ‘My Account’ view, select ‘Make a Payment’ from the left-hand navigation menu. Enter a specific dollar amount or select an outstanding invoice by clicking the check box next to the invoice you wish to pay, then select the ‘Pay Now’ button You will then be asked to enter your credit card details and, once completed, click the’ Pay Now’ button to finalise your payment. Alternatively payments can be made by contacting the Force Accounts Team directly on 1300 736 223.
HOW DO I CHANGE OR ADD ACCOUNT USERS?
In the ‘My Account’ view, select ‘Manage Users’ from the left-hand navigation menu. In this window you can edit existing users by clicking on the link under ‘Users’ or create a new user by selecting the ‘Create User’ button. To save changes to existing user data, click the ‘Update User Information’ button once the changes have been made. In this section you can make changes to contact details as well as reset your password, change groups associated with your account and add linked accounts.
WHERE CAN I VIEW MY CURRENT ACCOUNT STATUS AND CREDIT DETAILS?
A summary of your account, including status (active/inactive) and amounts owing, can be viewed on the home page or in the ‘My Account’ window. Under the ‘My Transactions’ tab in your account window you can also view invoices, outstanding orders, credit notes and payment details.
WHERE CAN I DOWNLOAD A COMPLETE PRICE LIST FROM?
You can download a complete price list by selecting ‘Export Product List’ from the left-hand menu in your ‘My Account’ view. Please be patient while the document is compiled; this can take up to 10 minutes.
WHERE CAN I VIEW MY CURRENT TRANSACTIONS?
A list of all of your transactions over the last 90 days can be viewed in the ‘My Transactions’ section in ‘My Account’ view. Here you can view records of invoices, outstanding orders, credit notes and payments.
WHAT DO I DO IF MY ORDER ARRIVES AND SOMETHING IS MISSING OR WRONG?
If your order has arrived and something is missing or wrong, please make sure that you check the items you’ve received against the information on your packing slip and/or your order confirmation. Once you’ve confirmed that an error has been made with your order, you can contact the Force Customer Services Team on 1300 736 223 to lodge a claim. Please note that any claims must be lodge within 7 days from the date of invoice.
WHAT PERMISSIONS DO THE DIFFERENT ACCOUNTS HAVE?
| PERMISSION |
ADMIN |
ACCOUNTS |
PURCHASER |
BROWSER |
| Can Manage Subscriptions |
X |
X |
X |
X |
| Can Create Shared Baskets |
X |
X |
X |
X |
| Can View WSP Pricing |
X |
X |
X |
X |
| Can Load Shared Baskets |
X |
X |
X |
|
| Can Place Order |
X |
X |
X |
|
| Can View Account Status |
X |
X |
X |
|
| Can View Web Order History |
X |
X |
X |
|
| Can Make Account Payments |
X |
X |
|
|
| Can Manage Returns |
X |
X |
|
|
| Can View Account Details |
X |
X |
|
|
| Can Manage Users |
X |
|
|
|
| Can Export Product Lists |
X |
|
|
|