Credit Reporting Policy
This credit reporting policy sets out how Force Technology
International (Force) manages credit related personal information, including
that obtained from credit reporting bodies. Force is committed to protecting
your privacy and ensuring that it complies with the Privacy Act 1988 (Act),
Privacy Regulation 2013 (Regulation) and the Privacy (Credit reporting) Code
(CR Code).
This policy applies to any individual or organisation who
applies to Force for commercial credit or provides a guarantee for commercial
credit, or has dealings with Force in connection to the provision of commercial
credit or a guarantee for commercial credit. If you are unsure whether this
credit reporting policy applies to you, please contact our Chief Financial
Officer using the contact details set out below.
This credit reporting policy should be read in conjunction
with our Privacy Policy.
Force conducts regular reviews of its policies and
procedures, and may change the credit reporting policy from time to time. The
most current version of the credit reporting policy will be available on our
website. You may also obtain a copy of the credit reporting policy free of
charge by contacting our Chief Financial Officer using the contact details set
out below. Force will take reasonable steps to provide a copy of our credit
reporting policy in the form requested.
What types of credit-related personal information does
Force collect, use, hold and disclose?
If you apply for commercial credit or provide a guarantee
for commercial credit, the types of credit-related personal information that
Force may collect, use, hold and disclose includes your identification,
creditworthiness and any other related necessary information. These may
include:
• Identification details, such as your name,
address(es), telephone number(s), date of birth, driver's licence number and
current and last known employer.
• Details of commercial credit you have applied for
(including the type and amount of credit).
• Repayment history information.
• Payment or default information.
• Personal insolvency or bankruptcy information.
• Information about your current or terminated credit
accounts. More information about the types of credit-related personal
information that Force may collect, use, hold and disclose about you is set out
in the Act. In this credit reporting policy this information is referred to
collectively as "credit-related personal information".
All credit-related personal information is collected by
Force in accordance with the Act and CR Code.
How does Force collect your credit-related personal
information?
Force may collect your credit-related information directly
from details included in your application for credit. It may also collect or
confirm this information from third parties such as a Credit Reporting Bodies,
government agencies, other credit providers, or trade references.
Where Force outsources its credit assessment or debt
collection functions to third party service providers, those providers may
also collect your credit-related personal information from you and other
sources on Force's behalf.
How does Force hold your credit-related personal
information?
Force keeps the credit-related information that it holds
about you secure to ensure that it is protected from loss, unauthorised access,
use, modification or disclosure. Your credit-related information may be stored
physically including in paper form or electronically within secure environments
and systems that are protected in controlled facilities. Our employees and
authorised agents are obliged to respect the confidentiality of any
credit-related information held by us. Force will take steps as are reasonable
in the circumstances to destroy information or to ensure that information is
de-identified where it no longer needs such information for any purpose and
where it is not required by or under an Australian law, or Court/tribunal order
to retain that information.
Why does Force collect, use, hold and disclose your
credit-related personal information?
Your credit-related personal information allows Force to
perform its functions and activities and assess whether it will provide
commercial credit. Force may not be able to provide you with commercial credit
in respect of services you require if you do not provide all of the information
requested or do not consent to how Force collects, uses, holds and discloses
your credit-related personal information in accordance with this policy.
Disclosure of your credit-related personal information to
Credit Reporting Bodies
Force may disclose your credit-related personal information
to a Credit Reporting Body. Credit Reporting Bodies may include credit-related
information provided by us in reports provided to other credit providers to
assist them to assess your credit worthiness. Each Credit Reporting Body has a
policy for managing your credit-related information that you may access by
contacting them.
Under the Act, Credit Reporting Bodies are permitted to use
credit reporting information to assist credit providers who wish to direct
market you. This is known as "pre-screening". You have a right to
contact a Credit Reporting Body and request, at no cost to you, that a Credit
Reporting Body does not use your information for this purpose.
You also have a right to request a Credit Reporting Body not
to use or disclose your credit-related personal information if you reasonably
believe that you have been or are likely to be a victim of fraud (including
identity theft).
Exchange of your credit-related personal information with
trade insurers
Trade insurers may obtain credit-related personal
information about you from Force or a Credit Reporting Body for the purpose of
assessing whether to provide insurance to us in relation to the commercial
credit we provide.
Use of third-party service providers
Force may disclose your credit-related personal information
when it outsources certain functions to third party service providers. The
functions we may outsource include:
• establishing credit accounts and managing commercial
credit provided to our customers
• assessing credit applications and/or guarantees
• responding to enquiries about the applications,
accounts and our services
• conducting checks for credit worthiness and/or fraud
• debt collection
Where Force discloses your credit-related personal
information to our third party service providers, we require those providers to
comply with the Act and CR Code. These third party service providers will not
collect, use, hold or disclose your credit-related personal information for any
purpose other than those of Force, as set out in this credit reporting policy.
How can you access and request correction of your
credit-related personal information?
Force takes reasonable steps to ensure that your
credit-related personal information is accurate, up-to-date, complete, relevant
and not misleading. If your personal details change at any time please contact
our Chief Financial Officer.
Under the Act you have right to access your credit-related
personal information that we hold subject to a few exceptions allowed by law.
You may not have access to the credit-related personal information that Force
holds about you where:
• giving access would be unlawful; or
• denying access is required or authorised by or under
an Australian law or a Force/tribunal order; or
• giving access would be likely to prejudice one or more
enforcement related activities conducted by or on behalf of an enforcement
body.
If you would like to access your credit-related personal
information, please contact our Chief Financial Officer using the contact
details set out below.
Force will acknowledge receiving your request for access to
your credit-related personal information within seven days of receiving such a
request and aim to process your request within 30 days of receiving it.
If you believe that your personal information needs
correction, you have a right under the Act to request that Force corrects your
credit-related personal information. If you would like to do so, please contact
our Chief Financial Officer using the contact details set out below.
If Force refuses your request, it will give you a written
notice setting out the reasons for our refusal (except to the extent it would
be unreasonable to do so) and the mechanism available to you to complain about
that refusal.
There is no charge for an access or correction request.
How can you make a complaint?
Complaints can be directed to us in writing, by email or by
phone.
Address
ATT: Chief Financial Officer
61 Belmont Ave
Belmont WA 6104
Email
complaints@forcetechnology.com.au
Phone
+61 8 9333 1999